House Woes II
Our boiler started making rather stuttering metallic noises. We panic, turn it off, freeze and turn it back on about 12 hours later. Peace and quiet. Warmth begins to permeate the house again and we begin to shed our layers of clothing. Of course, this lasts only 8 hours before the racket begins again. We begin to sleep in shifts so that we don't miss the rattling and risk damaging our boiler further.
Calls to British Homecare follow - they are responsive and the first engineer is at our place within 48 hours. Needless to say, Sods Law was at work and it was working perfectly when he turned up. He was kind enough to give us his mobile number in the event it acted up again and he was in the area he would pop round again. Now that is service.
A few hours later, we rung but he was out of our area. So we made an appointment for another engineer to visit.
To cut a long story short, it finally took 6 visits (and 4 weeks later) by 3 different engineers before the faulty circuit board was diagnosed, part ordered and replaced.
Oh, it wasn't just the heating but affected the hot water as well. Cold showers in Winter - not recommended.
Calls to British Homecare follow - they are responsive and the first engineer is at our place within 48 hours. Needless to say, Sods Law was at work and it was working perfectly when he turned up. He was kind enough to give us his mobile number in the event it acted up again and he was in the area he would pop round again. Now that is service.
A few hours later, we rung but he was out of our area. So we made an appointment for another engineer to visit.
To cut a long story short, it finally took 6 visits (and 4 weeks later) by 3 different engineers before the faulty circuit board was diagnosed, part ordered and replaced.
Oh, it wasn't just the heating but affected the hot water as well. Cold showers in Winter - not recommended.
posted by Hazel @ 10:43 AM
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